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The booking fee is paid at the time of the booking and is then deducted from the total amount due.

The non-refundable booking fee ensures the customer's commitment to the scheduled appointment and supports the administrative costs associated with securing preferred time slots, conducting pre-examination assessments, and assigning a qualified polygraph examiner. This fee will be deducted from the full payment for the polygraph test. It's important to note that the full payment must be completed within 24 hours after the examiner approves the pre-examination assessment, ensuring your dedication and helping to minimize cancellations. The payment is non-refundable to ensure that the subject does in fact intend to take the test.

Without these measures in place, there is a temptation for a guilty party to book a test as proof that they have nothing to hide, and subsequently cancel the booking. Please be sure you or the test taker can, and intend to make the appointment when you book with us

As a highly mobile polygraph service that operates day and night, including weekends, for the convenience of our clients, we must manage our scheduling and fee collection efficiently. To maintain our competitive pricing, it is essential to ensure that cancellations after long commutes do not result in lost work and income. Therefore, we require full payment no later than 24 hours after the examiner accepts the pre-examination assessment, in addition to the £125 non-refundable booking fee at the time of making your appointment.

Once an appointment is made, fees are non-refundable. You may certainly call for a free consultation at any time, we simply ask that you not schedule an appointment until you are certain you can make that appointment.